For most products, you have 10 days to notify us if you want to return or exchange the item and another 10 days to send them back. The return period will expire 20 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t). 

What you can’t send back

Unfortunately, some items are non-cancelable and non-refundable:

  • (1) Anything that’s made to your specific requirements  (i.e. is personalised or can't be resold by the Seller as made to the customer's specifications)

  • (2) Perishable products (like food or flowers)

  • (3) Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics

  • (4) Personal items sold with a hygiene seal (like earrings, cosmetics or underwear) where the seal is broken, and material face masks

 

How to cancel your order, or return or exchange a cancelable product

    1. Contact us Seller directly via [email protected] to let them know that you wish to cancel your order, or return or exchange a product.

 

Returning your order to Us

Once you have contacted us and have confirmation for your return, please follow the below steps to return your order.

    1. If already received, package the item up and send it back to the provided address within 10 days of letting the us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service and please retain your proof of postage). Please note that you will have to bear the direct cost and responsibility of returning the product.
    2. We will process the refund directly to your payment card, in no more than:

a. 14 days after the day the product is received by us; or

b. if earlier, 14 days after the date you provide evidence that you have returned the product to the Partner; or

c. if there were no goods supplied, 14 days after the day on which you informed us (via Step 1 above) about your decision to cancel your order.

Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).

Please note that if you request to begin the performance of a service during the above cancellation period that you will be liable to pay for the service you received prior to your communication to us that you intend to cancel the contract. This may apply to you if you have purchased an experience with us.