Help centre

Frequently Asked Questions

Everything you need to know about shopping, delivery, returns, and selling on RibiGifts. Can't find what you're looking for? Contact us.

Orders & Buying

Delivery

Returns & Refunds

Gift Cards & Choice Cards

Selling on RibiGifts

Account & Privacy

Corporate & Bulk Orders

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Frequently Asked Questions

Orders & Buying

How do I place an order?

Can I ship to multiple addresses?

Can I add a personalised message?

Can I change or cancel my order after placing it?

What payment methods do you accept?

Can I pay on delivery?

Are your products authentic?

Delivery

How long does delivery take?

How are orders delivered?

Do you deliver internationally?

Will I receive tracking information?

My order hasn't arrived — what should I do?

Can I change my delivery address after ordering?

Returns & Refunds

What is your returns policy?

What items cannot be returned?

How long does a refund take?

My order arrived damaged — what should I do?

Gift Cards & Choice Cards

What is a Choice Gift Card?

How are gift cards delivered?

Can gift cards expire?

Can I use a gift card to pay for an order?

Selling on RibiGifts

How do I apply to sell on RibiGifts?

Is there a fee to list products?

Who handles delivery as a seller?

What kind of products can I sell?

Account & Privacy

Do I need an account to order?

How do you use my personal data?

How do I delete my account?

Corporate & Bulk Orders

Do you offer corporate gifting?

Can I get a discount for large orders?

Frequently Asked Questions

Orders & Buying

How do I place an order?

Can I ship to multiple addresses?

Can I add a personalised message?

Can I change or cancel my order after placing it?

What payment methods do you accept?

Can I pay on delivery?

Are your products authentic?

Delivery

How long does delivery take?

How are orders delivered?

Do you deliver internationally?

Will I receive tracking information?

My order hasn't arrived — what should I do?

Can I change my delivery address after ordering?

Returns & Refunds

What is your returns policy?

What items cannot be returned?

How long does a refund take?

My order arrived damaged — what should I do?

Gift Cards & Choice Cards

What is a Choice Gift Card?

How are gift cards delivered?

Can gift cards expire?

Can I use a gift card to pay for an order?

Selling on RibiGifts

How do I apply to sell on RibiGifts?

Is there a fee to list products?

Who handles delivery as a seller?

What kind of products can I sell?

Account & Privacy

Do I need an account to order?

How do you use my personal data?

How do I delete my account?

Corporate & Bulk Orders

Do you offer corporate gifting?

Can I get a discount for large orders?